Mortgage -- Trouble during payment process -- Complaint #12658362
Complaint Overview
Complaint ID: 12658362
Company: Select Portfolio Servicing, INC.
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Trouble during payment process
Sub-Issue: Trying to communicate with the company to fix an issue while managing or servicing your loan
State: Florida
ZIP Code: 32725
Date Received: 2025-03-25T12:00:00-05:00
Date Sent to Company: 2025-03-25T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
My mortgage is already paid off and then company is still having me pay mortgage, I brought it to their attention that they have added over {$150000.00} to my principal, which they credited me back back roughly {$50000.00} ( this not the correct amount credited off the top of my head ) but the won't credit be the full amount and the company do not want me to even talk about it, but they keep telling me that my account is refer to and attorney, while I was on a payment plan wait, but because the wont get it together that is the reason why I have to keep playing so they would not use my not paying as a tool to take my house. I had stop paying for at one time for almost a year because I don't owe anymore mortgage payment, however, a family friend attorney told me that I should still pay until everything is resolved, so that is why I am still trying to pay. There are documents that I did not sign, notaries that I never met, and more fraudulent documentation that I knew nothing about, it is a mess, but I was working with them, and I can not do it no more by paying mortgage on a house that is supposedly paid off, actually the company owe me not me owing them, but the company refuses to credit me the balance the owe me for after I over paid. the hardest hit had even paid roughly {$48000.00} and the can not give a good explanation on where that money went.
Frequently Asked Questions
What is Complaint #12658362 about?
Complaint #12658362 was filed against Select Portfolio Servicing, INC. regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2025-03-25T12:00:00-05:00.
How did Select Portfolio Servicing, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Select Portfolio Servicing, INC.?
Yes, visit the Select Portfolio Servicing, INC. company profile at readthecomplaint.com/company/select-portfolio-servicing-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.