Student loan -- Struggling to repay your loan -- Complaint #12658360
Complaint Overview
Complaint ID: 12658360
Company: Mohela
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Struggling to repay your loan
Sub-Issue: Problem with forgiveness, cancellation, or discharge
State: Texas
ZIP Code: XXXXX
Date Received: 2025-03-25T12:00:00-05:00
Date Sent to Company: 2025-03-25T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XX/XX/scrub>/24 - received email from U.S. Dept of Education about loan servicer making changes via email XX/XX/scrub>/24 - Navient introduces Mohela via email XX/XX/scrub>/24 - new loan servicer coming in XXXX XX/XX/scrub>/24 - official welcome from Mohela via email XX/XX/scrub>/24 - new monthly statement ready from Mohela via email XX/XX/scrub>/24 - new monthly statement ready from Mohela via email XX/XX/scrub>/24 - entered information to locate account information and was unable to locate my account. I then selected forgot my login. The login username used is not one used to access any accounts.
Frequently Asked Questions
What is Complaint #12658360 about?
Complaint #12658360 was filed against Mohela regarding Student loan specifically about Struggling to repay your loan. It was received by the CFPB on 2025-03-25T12:00:00-05:00.
How did Mohela respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Mohela?
Yes, visit the Mohela company profile at readthecomplaint.com/company/mohela to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.