Credit card -- Fees or interest -- Complaint #12658340
Complaint Overview
Complaint ID: 12658340
Company: Citibank, N.A.
Product: Credit card
Sub-Product: Store credit card
Issue: Fees or interest
Sub-Issue: Problem with fees
State: Louisiana
ZIP Code: 714XX
Date Received: 2025-03-25T12:00:00-05:00
Date Sent to Company: 2025-03-25T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
Between XX/XX/XXXX and XX/XX/XXXX, I applied for Servicemembers Civil Relief Act ( SCRA ) benefits for my Macy 's credit card. The SCRA department at CitiBank confirmed that my request was approved and sent a refund confirmation to Macy 's for processing. However, when I contacted Macy 's customer service, I was advised to reach out to the collection agency handling my account. I contacted XXXX XXXX, with whom I previously settled my account, and they confirmed they have not received a refund check from Macy 's. Several customer service agents have informed me that the refund is still pending at Macy 's and has not yet been issued. Despite multiple attempts to resolve this issue with Macy 's customer service, it remains unresolved.
Frequently Asked Questions
What is Complaint #12658340 about?
Complaint #12658340 was filed against Citibank, N.A. regarding Credit card specifically about Fees or interest. It was received by the CFPB on 2025-03-25T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.