Credit card -- Trouble using your card -- Complaint #12658228
Complaint Overview
Complaint ID: 12658228
Company: Continental Finance Company, LLC
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Trouble using your card
Sub-Issue: Can't use card to make purchases
State: Louisiana
ZIP Code: 70001
Date Received: 2025-03-25T12:00:00-05:00
Date Sent to Company: 2025-03-25T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I received a Fit credit card in the mail. I had to pay a {$95.00} processing fee for it to be activated. I did that and i was told that the card was activated. I tried to use it and was declined. I called the phone number on my card to find out why my card wasn't working. I was told that I had to call back in 48 hours and it would be activated. I did that and tried to use the card and it was still being declined. I called again and was told that the chip wasn't activated on the card so I can only use it online. I tried that and was declined again. I called again, very frustrated, and was told that I would be able to use the card in 3 business days. The sad thing is that the XXXX XXXX XXXX is backing this card and the company activating the cards is operating fraudulently. I can't even purchase gas. HOW SAD!!!!!!!
Frequently Asked Questions
What is Complaint #12658228 about?
Complaint #12658228 was filed against Continental Finance Company, LLC regarding Credit card specifically about Trouble using your card. It was received by the CFPB on 2025-03-25T12:00:00-05:00.
How did Continental Finance Company, LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Continental Finance Company, LLC?
Yes, visit the Continental Finance Company, LLC company profile at readthecomplaint.com/company/continental-finance-company-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.