Checking or savings account -- Managing an account -- Complaint #12658175
Complaint Overview
Complaint ID: 12658175
Company: United Services Automobile Association
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: Texas
ZIP Code: 78229
Date Received: 2025-03-25T12:00:00-05:00
Date Sent to Company: 2025-03-25T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
Today, I withdrew money from my account ( XXXX ). Then I went to another location to withdraw but it was declined. Called bank and they told me that everything was fine and no holds on my account. After I hung up with bank and tried ATM again- I got suspicious activity notification and my account was locked. Called bank back and was asked about when did I buy my new cellphone, was I personally at the Texas location buying it, why am I taking out so many atm transactions, what am I using the money to buy, and why did I have so many address/email/phone number updates? I informed the bank representative that I had explained the updates to the bank when I initially did them, and that my other XXXX had been deliberately hacked. I also explained that I dont have to tell them what I am doing with my money but assured them that it was all legal transactions. Then I stated that I believe that they are trying to create a false fraud report to close my account or ask me illegal questions for a third party or other purposes outside of banking. She said that all her questions were necessary to unlock my account and required by the bank. She is a liar. They say that they dont need travel notification, but use my travel as a way to lock my account. When my phone was hacked ( while in XXXX ) and I could not access the email/number on file to recover my account- they locked my account after stating that they would not. Which stopped me from even using my debit card to make airline ticket. They repeatedly ask me about purchases and question me about what and why I need my money for. They are definitely sharing my information with a third party ( parties ) and feel that they dont have to answer for violating my rights, continuously. I have been banking with USAA for over twenty years and they didnt start this unethical stuff until after I received my SSI/100 % VAdisability/Police retirement benefits.and tried to travel to XXXX to XXXX They are deliberately trying to create a false narrative to bring me financial hardship. Not to mention how they definitely try to block my travel with suspicious timed declines and blocked account access.
Frequently Asked Questions
What is Complaint #12658175 about?
Complaint #12658175 was filed against United Services Automobile Association regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2025-03-25T12:00:00-05:00.
How did United Services Automobile Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against United Services Automobile Association?
Yes, visit the United Services Automobile Association company profile at readthecomplaint.com/company/united-services-automobile-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.