Vehicle loan or lease -- Managing the loan or lease -- Complaint #12614435
Complaint Overview
Complaint ID: 12614435
Company: Universal Acceptance Corporation (Ne)
Product: Vehicle loan or lease
Sub-Product: Loan
Issue: Managing the loan or lease
Sub-Issue: Problem with additional products or services purchased with the loan
State: Kansas
ZIP Code: 667XX
Date Received: 2025-03-22T12:00:00-05:00
Date Sent to Company: 2025-03-22T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I took the 2013 XXXX XXXX to their mechanic. They told me that the ac compressor had to be connected and not locked up for the engine to run. Which should have been under the warranty since it's required for the engine to run. They just flat told me it's not covered through their warranty service. It's bad enough that it had multiple problems the first 30days I had it.
Frequently Asked Questions
What is Complaint #12614435 about?
Complaint #12614435 was filed against Universal Acceptance Corporation (Ne) regarding Vehicle loan or lease specifically about Managing the loan or lease. It was received by the CFPB on 2025-03-22T12:00:00-05:00.
How did Universal Acceptance Corporation (Ne) respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Vehicle loan or lease) and describe your issue in detail.
Can I see other complaints against Universal Acceptance Corporation (Ne)?
Yes, visit the Universal Acceptance Corporation (Ne) company profile at readthecomplaint.com/company/universal-acceptance-corporation-ne to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.