Credit card -- Other features, terms, or problems -- Complaint #12614370
Complaint Overview
Complaint ID: 12614370
Company: Bank Of America, National Association
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-Issue: Problem with rewards from credit card
State: Maryland
ZIP Code: 21093
Date Received: 2025-03-22T12:00:00-05:00
Date Sent to Company: 2025-03-22T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Bank of America offered a 15 % cashback deal on their website if a purchase was made by clicking through their link and making an online purchase at XXXX XXXX XXXX XXXX. I activated the deal and made an online purchase of {$69.00} by clicking the link on the Bank of America Website. The offer was valid from XX/XX/XXXX to XX/XX/XXXX. I made the purchase on XX/XX/XXXX on it posted on XX/XX/XXXX. I never received my rebate of {$10.00}. I called in late XXXX to resolve the situation and the Associate told me that she would submit an inquiry to see why I did not receive it. On XX/XX/XXXX I contacted Bank of America again and the Associate informed me that the first Associate never followed through on my request. The second Associate gave me a reference number XXXX and told me that she would submit an inquiry to resolve the situation by XX/XX/XXXX. On XX/XX/XXXX I contacted Bank of America to see why I had not received the rebate and the Associate told me that he would have to submit another inquiry to see what happened. The reference number was XXXX.
Frequently Asked Questions
What is Complaint #12614370 about?
Complaint #12614370 was filed against Bank Of America, National Association regarding Credit card specifically about Other features, terms, or problems. It was received by the CFPB on 2025-03-22T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.