Credit card -- Problem when making payments -- Complaint #12607284
Complaint Overview
Complaint ID: 12607284
Company: Jpmorgan Chase & Co.
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem when making payments
Sub-Issue: Problem during payment process
State: Kentucky
ZIP Code: 40517
Date Received: 2025-03-21T12:00:00-05:00
Date Sent to Company: 2025-03-21T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
In late XX/XX/year>2024, I entered into a settlement agreement with Chase to resolve an {$11000.00} credit card balance for a total of {$4400.00}, with two payments of {$2200.00} scheduled for XX/XX/XXXX and XXXX XXXX, 2024. On XX/XX/XXXX, the first payment did not go through, but I was never notified of this failure. On XX/XX/XXXX, despite the agreement supposedly being canceled, the company still pulled the second payment of {$2200.00}. If the agreement was no longer valid, why did they take my money? This appears to be a predatory collection practice taking a payment under a canceled agreement while refusing to honor the original terms. The company now claims my {$2200.00} payment was applied to the full balance instead of the settlement, and they are demanding an additional {$5000.00}, effectively ignoring the agreement and attempting to collect nearly {$3000.00} more than originally agreed. They claim to have sent notifications to an address I had not lived at for over a year, even though I had updated my address with them. When I requested written confirmation of the settlement agreement, they refused, stating it was only verbal. Despite financial hardship, I acted in good faith by entering a settlement agreement and making payments as agreed. However, Chase failed to properly apply my payments, misrepresented the terms, and is now attempting to collect more than was originally agreed. I am requesting that my original {$4400.00} settlement agreement be reinstated, my {$2200.00} payment be properly applied to that agreement, all collection attempts for any additional amount cease, and any negative credit reporting be removed or corrected. I am requesting immediate CFPB investigation into these deceptive collection tactics.
Frequently Asked Questions
What is Complaint #12607284 about?
Complaint #12607284 was filed against Jpmorgan Chase & Co. regarding Credit card specifically about Problem when making payments. It was received by the CFPB on 2025-03-21T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.