Credit card -- Problem with a purchase shown on your statement -- Complaint #12589191
Complaint Overview
Complaint ID: 12589191
Company: Citibank, N.A.
Product: Credit card
Sub-Product: Store credit card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: California
ZIP Code: 92376
Date Received: 2025-03-20T12:00:00-05:00
Date Sent to Company: 2025-03-20T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, CA XXXX XXXX Company Name : Best Buy/My Best Buy Visa Account Number : XXXX On XX/XX/XXXX, I purchased a camera from XXXX for {$2400.00} using my My Best Buy Visa credit card. The camera was never delivered to my home address, yet I was charged the full amount. I disputed this charge with Best Buy Credit Services, explaining that I never received the merchandise. On XX/XX/XXXX, I received a letter denying my dispute claim, stating they had " documentation '' showing " the merchant provided what was expected. '' However, they have failed to provide any specific proof of delivery to my address. I have never received the camera I paid for, and Best Buy has not provided : Proof of delivery to my address Signature confirmation Delivery photo documentation Tracking information showing successful delivery I filed a dispute with Best Buy Credit Services which was denied in a letter dated XX/XX/XXXX. I have also contacted Best Buy customer service multiple times regarding the missing package without resolution. I am seeking either : A full refund of {$2400.00} to my credit card account, OR Delivery of the camera I purchased I believe Best Buy Credit Services is violating the Fair Credit Billing Act by holding me responsible for merchandise that was never delivered. This situation has caused me significant financial hardship and stress. I certify that the information provided is true and accurate to the best of my knowledge. XXXX XXXX XXXX XX/XX/XXXX
Frequently Asked Questions
What is Complaint #12589191 about?
Complaint #12589191 was filed against Citibank, N.A. regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2025-03-20T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.