Student loan -- Improper use of your report -- Complaint #12588599
Complaint Overview
Complaint ID: 12588599
Company: Mohela
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Improper use of your report
Sub-Issue: Reporting company used your report improperly
State: Maryland
ZIP Code: 21784
Date Received: 2025-03-20T12:00:00-05:00
Date Sent to Company: 2025-03-20T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: No
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I am writing to formally address a serious issue regarding the unauthorized compromise of my personal and financial information. It has come to my attention that my data was accessed without my consent, which constitutes a violation of my rights. As you are aware, the Family Educational Rights and Privacy Act ( FERPA ) is in place to ensure the confidentiality and security of student records. This breach clearly contravenes the protections afforded by FERPA, as well as your obligation to safeguard my sensitive information.
Frequently Asked Questions
What is Complaint #12588599 about?
Complaint #12588599 was filed against Mohela regarding Student loan specifically about Improper use of your report. It was received by the CFPB on 2025-03-20T12:00:00-05:00.
How did Mohela respond to this complaint?
The company responded with: "Closed with explanation". The response was not timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Mohela?
Yes, visit the Mohela company profile at readthecomplaint.com/company/mohela to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.