Credit card -- Other features, terms, or problems -- Complaint #12527102
Complaint Overview
Complaint ID: 12527102
Company: Bank Of America, National Association
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-Issue: Problem with rewards from credit card
State: New York
ZIP Code: 10002
Date Received: 2025-03-17T12:00:00-05:00
Date Sent to Company: 2025-03-17T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
There was a negative balance in my account 's Cash Back, and after calling customer service, they agreed that the issue was caused by the bank mistakenly deducting the Cash Back. On XX/XX/XXXX and XXXX, there were two {$150.00} refund transactions, and the bank deducted three times the amount of Cash Back, even though I initially only received one-time Cash Back. After the customer service representative submitted a request on my behalf, I received a letter from Bank of America stating that the deductions were correct.
Frequently Asked Questions
What is Complaint #12527102 about?
Complaint #12527102 was filed against Bank Of America, National Association regarding Credit card specifically about Other features, terms, or problems. It was received by the CFPB on 2025-03-17T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.