Student loan -- Dealing with your lender or servicer -- Complaint #12501334
Complaint Overview
Complaint ID: 12501334
Company: Mohela
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-Issue: Received bad information about your loan
State: District of Columbia
ZIP Code: 20018
Date Received: 2025-03-15T12:00:00-05:00
Date Sent to Company: 2025-03-15T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: No
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Have been trying for 7 months to get reimbursement for overpayment on my loan that was forgiven in XXXX. Higher level customer service literally wrote that I would be given a check within a few weeks. Then another customer service rep said that wasn't true and said 90 business days when I was originally told it was expedited and it would be 30-60 days. Now it will be 90 business days next Thursday and I still have not recieved my reimbursement.
Frequently Asked Questions
What is Complaint #12501334 about?
Complaint #12501334 was filed against Mohela regarding Student loan specifically about Dealing with your lender or servicer. It was received by the CFPB on 2025-03-15T12:00:00-05:00.
How did Mohela respond to this complaint?
The company responded with: "Closed with explanation". The response was not timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Mohela?
Yes, visit the Mohela company profile at readthecomplaint.com/company/mohela to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.