Student loan -- Dealing with your lender or servicer -- Complaint #12501332
Complaint Overview
Complaint ID: 12501332
Company: Maximus Federal Services, INC.
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-Issue: Trouble with how payments are being handled
State: Colorado
ZIP Code: 802XX
Date Received: 2025-03-15T12:00:00-05:00
Date Sent to Company: 2025-03-15T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/XXXX, XXXX XXXX instructed his team of Department of Government Efficiency ( DOGE ) to gain access to multiple internal systems within the Department of Education, including financial aid dataset that contains the personal information of millions of students enrolled in the federal student aid program. My information was among the data sets that have been compromised. As a federal agency, ED is subject to the Privacy Act of 1974, 5 U.S.C. 552a, as well as the confidentiality requirements of the Internal Revenue Code, see 26 U.S.C. 6103 ; Dkt. 1 at12 ( Compl 45 ). The Privacy Act regulates the collection, maintenance, use, and dissemination of information about individuals by federal agencies. XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX ( XXXX XXXX ) ( internal quotation marks and citations omitted ). Under the Privacy Act, agencies may not disclose any record to any person, or to another agency unless the individual consents or a statutory exception applies. 5 U.S.C. 552a ( b ). As relevant here, one statutory exception permits disclosure to officers and employees of the agency which maintains the record who have a need for the record in the performance of their duties. Id. 552a ( b ) ( 1 ). Another exception permits disclosure for routine use, which refers to a use of the record for a purpose which is compatible with the purpose for which [ that record ] was collected. Id. 552a ( b ) ( 3 ), ( a ) ( 7 ). To invoke this exception, an agency must publish a notice of the asserted routine use in the Federal Register, along with the categories of users and the purpose of such use. Id. 552a ( e ) ( 4 ) ( D ). The Privacy Act authorizes both criminal penalties and private enforcement for violations of its provisions. In particular, [ a ] ny officer or employee of an agency, who by virtue of his employment or official position, has possession of, or access to, agency records which contain individually identifiable information the disclosure of which is prohibited by [ the Privacy Act ] and who knowing that disclosure of the specific material is so prohibited, willfully discloses the material in any manner to any person or agency not entitled to receive it, shall be guilty of a. 5 U.S.C. 552a ( i ) ( 1 )
Frequently Asked Questions
What is Complaint #12501332 about?
Complaint #12501332 was filed against Maximus Federal Services, INC. regarding Student loan specifically about Dealing with your lender or servicer. It was received by the CFPB on 2025-03-15T12:00:00-05:00.
How did Maximus Federal Services, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Maximus Federal Services, INC.?
Yes, visit the Maximus Federal Services, INC. company profile at readthecomplaint.com/company/maximus-federal-services-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.