Money transfer, virtual currency, or money service -- Money was not available when promised -- Complaint #12500989
Complaint Overview
Complaint ID: 12500989
Company: Activehours
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Money was not available when promised
State: Arkansas
ZIP Code: 72223
Date Received: 2025-03-15T12:00:00-05:00
Date Sent to Company: 2025-03-15T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
As a part of EarnIn there is a product they offer called XXXX XXXX. EarnIn claims that they can get your payroll check deposited in your bank account sometimes 2 days early. My payday was XX/XX/year>, and as of XX/XX/year> I still have not received my paycheck. I spoke with my employer and payroll provider, XXXX. XXXX confirmed that they sent the direct deposit to the routing # and account # provided by EarnIn. I have spoken with multiple customer service representatives. They use a prepared excuse that they, have not received the direct deposit and to wait until they do. Upon further insisting that they look into the matter, the story changed to it is an issue with their banking partner, XXXX XXXX XXXX XXXX. After calling XXXX XXXX XXXX XXXX, they said that EarnIn was having issues on their end and could not help. I did more research and found this has happened multiple times, which would lead me to believe either they have never worked to fix the issue or blatantly do not care to. They made sure to debit my account and leave me overdrawn and unable to pay bills, pay for food, and pay for gas. My intuition tells me that they lack the liquidity or ability to borrow funds to meet these obligations periodically. I would sincerely appreciate some type of legitimate/thorough investigation into the matter.
Frequently Asked Questions
What is Complaint #12500989 about?
Complaint #12500989 was filed against Activehours regarding Money transfer, virtual currency, or money service specifically about Money was not available when promised. It was received by the CFPB on 2025-03-15T12:00:00-05:00.
How did Activehours respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Activehours?
Yes, visit the Activehours company profile at readthecomplaint.com/company/activehours to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.