Credit card -- Closing your account -- Complaint #12500729
Complaint Overview
Complaint ID: 12500729
Company: Synchrony Financial
Product: Credit card
Sub-Product: Store credit card
Issue: Closing your account
Sub-Issue: Company closed your account
State: North Carolina
ZIP Code: 275XX
Date Received: 2025-03-15T12:00:00-05:00
Date Sent to Company: 2025-03-19T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Closed account because they determined I was high risk for not paying. Just want other people to know they offer you credit and then close account ruining credit. Was also locked out of account and was told I would have to wait for it to go to a debt collector before paying.
Frequently Asked Questions
What is Complaint #12500729 about?
Complaint #12500729 was filed against Synchrony Financial regarding Credit card specifically about Closing your account. It was received by the CFPB on 2025-03-15T12:00:00-05:00.
How did Synchrony Financial respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Synchrony Financial?
Yes, visit the Synchrony Financial company profile at readthecomplaint.com/company/synchrony-financial to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.