Credit card -- Problem when making payments -- Complaint #12475082
Complaint Overview
Complaint ID: 12475082
Company: Bank Of America, National Association
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem when making payments
Sub-Issue: You never received your bill or did not know a payment was due
State: Washington
ZIP Code: 98112
Date Received: 2025-03-13T12:00:00-05:00
Date Sent to Company: 2025-03-13T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Bank of America makes setting up AutoPay unnecessarily cumbersome and confusing. I have now made XXXX separate calls to their customer service line and they still have not succeeded in setting up my eBills such that I can set up automatic monthly statement balance payments for my credit card. My other cards and accounts make this process easy and intuitive. I have been charged multiple late payments by BoA because of not having autopay set up and missing a payment due date by a day or two. I am a responsible financial person and this is an egregious and predatory abuse by BoA to try and glean late fees from normal people instead of making the likely very easy and straightforward changes necessary to make AutoPay a much easier function to set up.
Frequently Asked Questions
What is Complaint #12475082 about?
Complaint #12475082 was filed against Bank Of America, National Association regarding Credit card specifically about Problem when making payments. It was received by the CFPB on 2025-03-13T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.