Student loan -- Struggling to repay your loan -- Complaint #12474996
Complaint Overview
Complaint ID: 12474996
Company: Mohela
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Struggling to repay your loan
Sub-Issue: Problem with your payment plan
State: Texas
ZIP Code: 75040
Date Received: 2025-03-13T12:00:00-05:00
Date Sent to Company: 2025-03-13T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Dear Consumer Financial Protection Bureau, I am writing to file a formal complaint regarding a significant violation of my privacy. I believe my private data has been accessed and stored on personal servers without my consent, potentially by XXXX XXXX or related entities. The specific violation I am reporting involves the Department of Education ( DOE ) and its potential misuse of my personal information. I have reason to believe that my private data has been improperly accessed through the Department of Educations systems and subsequently transferred or stored on personal servers that are allegedly under the control of XXXX XXXX or his associated companies. This unauthorized access and storage of my sensitive data on external, non-secure servers constitutes a severe breach of my privacy. I have not been notified or given any consent to such actions. Furthermore, I believe this may be a violation of federal privacy protections, including those outlined by the Family Educational Rights and Privacy Act ( FERPA ) and other applicable data protection laws. As a consumer, I expect my personal data to be treated with the utmost care and in compliance with all privacy laws and regulations. This violation has caused me significant distress, and I am requesting an investigation into this matter, along with appropriate actions to ensure that my personal data is no longer being stored or accessed without my permission. I respectfully request that the CFPB take immediate steps to investigate this matter and provide any guidance on how I can protect my personal information moving forward. I would also appreciate any assistance in ensuring that this violation is properly addressed and that I am notified of any corrective measures taken. Thank you for your attention to this matter.
Frequently Asked Questions
What is Complaint #12474996 about?
Complaint #12474996 was filed against Mohela regarding Student loan specifically about Struggling to repay your loan. It was received by the CFPB on 2025-03-13T12:00:00-05:00.
How did Mohela respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Mohela?
Yes, visit the Mohela company profile at readthecomplaint.com/company/mohela to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.