Credit card -- Problem with a purchase shown on your statement -- Complaint #12474978
Complaint Overview
Complaint ID: 12474978
Company: Bank Of America, National Association
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: New York
ZIP Code: 12302
Date Received: 2025-03-13T12:00:00-05:00
Date Sent to Company: 2025-04-21T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/XXXX around XXXX I got into a taxi in XXXX XXXX XXXX The driver agreed that the XXXX minute fare would cost $ XXXX ( around $ XXXX ). Once we arrived at our destination the driver locked the doors. The driver refused to accept cash. He insisted I needed to pay with a card. Being a young woman in a foreign country I feared for my safety and handed the card over. The driver fumbled with the card and his phone. He refused to supply a receipt. I checked my bank and noticed he charged $ XXXX. He scammed me. I immediately called the bank and informed them to cancel my card as my information had been stolen. The bank is now addressing the charge as a restaurant/bar charge and is siding with the merchant. The merchant has no supporting evidence to prove this is a restaurant/bar charge. I never entered my pin or signed a receipt. I dont understand why the bank is siding with the merchant. I have been a loyal customer to Bank of America for XXXX years. I researched this on the internet and it is a common taxi scam. I am reaching out to consumer finance to get the assistance the bank wont supply.
Frequently Asked Questions
What is Complaint #12474978 about?
Complaint #12474978 was filed against Bank Of America, National Association regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2025-03-13T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.