Credit reporting or other personal consumer reports -- Incorrect information on your report -- Complaint #12451590
Complaint Overview
Complaint ID: 12451590
Company: Mohela
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Incorrect information on your report
Sub-Issue: Account information incorrect
State: Maine
ZIP Code: XXXXX
Date Received: 2025-03-12T12:00:00-05:00
Date Sent to Company: 2025-03-12T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
My student loans were forgiven through PSLF. I have a letter dated XX/XX/XXXX stating my loans are forgiven and a Discharge dated XX/XX/XXXX stating that the forgiveness goes back to XX/XX/XXXX - I actually have a negative balance and they owe me {$9000.00}. In the letter dated XX/XX/XXXX, they state that they have notified or will notify the credit bureaus. That has not happened. But all I want from them now is to report to XXXX, XXXX and XXXX that my balance is {$0.00}. When I called the representative said within XXXX days and there was nothing that I needed to do. It has already been XXXX days. I have called both MOHELA and Dept of Ed after sitting on hold for hours. I have sent several follow up emails to both. I am now not even getting a response acknowledging my email. I want my credit report to be accurate.
Frequently Asked Questions
What is Complaint #12451590 about?
Complaint #12451590 was filed against Mohela regarding Credit reporting or other personal consumer reports specifically about Incorrect information on your report. It was received by the CFPB on 2025-03-12T12:00:00-05:00.
How did Mohela respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Mohela?
Yes, visit the Mohela company profile at readthecomplaint.com/company/mohela to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.