Credit card -- Problem with a purchase shown on your statement -- Complaint #12411415
Complaint Overview
Complaint ID: 12411415
Company: Goldman Sachs Bank USA
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Hawaii
ZIP Code: 967XX
Date Received: 2025-03-10T12:00:00-05:00
Date Sent to Company: 2025-03-10T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Dates and amounts and actions taken are on the attached documentation. I have been trying to clear these fraudulent charges since I first reported them XX/XX/XXXX ; over 4 years ago. Back and forth. Back and forth. Four of the fraudulent charges were remove back in XXXX. I have asked for evidence to support Merchants charges and have received NOTHING! There is a total of 10 fraudulent charges and 4 were removed. What makes the other 6 different? XX/XX/XXXX, I texted Apple Card/GS to dispute 6 fraudulent charges that I was informed were closed and the amounts would remain on my account. Per text I was told I would receive temporary credit during the dispute investigation. To date I have not received such credit.
Frequently Asked Questions
What is Complaint #12411415 about?
Complaint #12411415 was filed against Goldman Sachs Bank USA regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2025-03-10T12:00:00-05:00.
How did Goldman Sachs Bank USA respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Goldman Sachs Bank USA?
Yes, visit the Goldman Sachs Bank USA company profile at readthecomplaint.com/company/goldman-sachs-bank-usa to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.