Mortgage -- Trouble during payment process -- Complaint #12390970
Complaint Overview
Complaint ID: 12390970
Company: Bank Of America, National Association
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Trouble during payment process
Sub-Issue: Payment process
State: Pennsylvania
ZIP Code: 183XX
Date Received: 2025-03-09T12:00:00-05:00
Date Sent to Company: 2025-03-09T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
About 1 year ago Bank of America changed XXXX account to paperless billing without my knowledge with lead me to be late on paying those bills bc i never got them. In the process of settling the matter Bank of America insisted that i was the one to change those settings, knowing this was a lie i asked for any evidence at all that i made some direct action to change those settings. No evidence was provided. Bank of Americas response to me was trust us, you are at fault here. Which of coarse is laughable. I trust Bank of America about as much as they trust me. The result of this was Bank of America heartlessly and without ethical direction, damaging my good name and credit. Here we are again. I received a notice saying that XXXX of my accounts have been changed to paperless billing again! I DID NOT CHANGE THIS SETTING! Again I ask for any proof that i am the one that changed this setting. I want Bank of America to make right the damage they did to me one year ago financially and to my credit rating also they must stop this deceptive practice, and also i want a letter of apology
Frequently Asked Questions
What is Complaint #12390970 about?
Complaint #12390970 was filed against Bank Of America, National Association regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2025-03-09T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.