Credit reporting or other personal consumer reports -- Incorrect information on your report -- Complaint #12384167
Complaint Overview
Complaint ID: 12384167
Company: Synchrony Financial
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Incorrect information on your report
Sub-Issue: Account information incorrect
State: Ohio
ZIP Code: 452XX
Date Received: 2025-03-08T12:00:00-05:00
Date Sent to Company: 2025-03-08T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
This credit card keeps changing available limits for absolutely no reason. It was {$10000.00}, then {$4500.00}, then {$1500.00}. I have an excellent credit score, so there's no reason for the card to do this. I finally got the card back to the correct limit with Synchrony Bank, and they continue to report the card limit incorrectly to XXXX. I can clearly see that it is a {$10000.00} limit, and they're still reporting it as {$1500.00}. XXXX has been absolutely ZERO help with this. PLEASE ADVISE AND FIX ASAP!!!! SYNCHRONY BANK IS TERRIBLE!!!! AVOID AT ALL COSTS!!!!!
Frequently Asked Questions
What is Complaint #12384167 about?
Complaint #12384167 was filed against Synchrony Financial regarding Credit reporting or other personal consumer reports specifically about Incorrect information on your report. It was received by the CFPB on 2025-03-08T12:00:00-05:00.
How did Synchrony Financial respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Synchrony Financial?
Yes, visit the Synchrony Financial company profile at readthecomplaint.com/company/synchrony-financial to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.