Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #12375332
Complaint Overview
Complaint ID: 12375332
Company: Bank Of America, National Association
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Fraud or scam
State: Florida
ZIP Code: 32796
Date Received: 2025-03-07T12:00:00-05:00
Date Sent to Company: 2025-03-07T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American, Servicemember
Consumer Narrative
I wire transfered {$21000.00} from b of a in XXXX Fl to a b of a in XXXX Utah on XX/XX/XXXX to purchase a car. By XX/XX/XXXX I realized I was robbed Police report # XXXX Then b of a office manager XXXX XXXX said to file a bank fraud complaint On XX/XX/XXXXXXXX XXXX XXXXXXXX After 7 phone calls where I was told I would get the {$21000.00} back, I called again on XXXX XXXX and said I have no car, it's been over 3 months!!! I was told after being put on hold 5 times that in 48 hours the money would be put back in my account Yesterday at XXXX XXXX I called the b of a fraud dept again, I was now told that NO my claim was denied as I was told it wasn't fraud, I was scammed XXXX XXXX XXXX has told me that the person who robbed the b of a took XXXX XXXX in 3 days from me and others. The police stated that, Homeland Security and the Secret Service are involved looking for this man! Is the bank now going to tell people, no you were scammed so no one gets there money back. From XX/XX/XXXX till XX/XX/XXXX I was told I would get the XXXX back Please help XXXX XXXX
Frequently Asked Questions
What is Complaint #12375332 about?
Complaint #12375332 was filed against Bank Of America, National Association regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2025-03-07T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.