Credit card -- Closing your account -- Complaint #12350998
Complaint Overview
Complaint ID: 12350998
Company: Goldman Sachs Bank USA
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Closing your account
Sub-Issue: Company closed your account
State: Florida
ZIP Code: 34120
Date Received: 2025-02-22T12:00:00-05:00
Date Sent to Company: 2025-03-06T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I want to know why close my apple credit card account. Specific reason. they say only this.There was a failure to comply with the terms of the Customer Agreement.I spoke with 4 supervisors on the XXXX and on the XXXX the head of the supervisors called me and he didn't know what to tell me other than that There was a failure to comply with the terms of the Customer Agreement. It's frustrating not knowing why they are punishing me. I have no option to know how to do things better?
Frequently Asked Questions
What is Complaint #12350998 about?
Complaint #12350998 was filed against Goldman Sachs Bank USA regarding Credit card specifically about Closing your account. It was received by the CFPB on 2025-02-22T12:00:00-05:00.
How did Goldman Sachs Bank USA respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Goldman Sachs Bank USA?
Yes, visit the Goldman Sachs Bank USA company profile at readthecomplaint.com/company/goldman-sachs-bank-usa to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.