Checking or savings account -- Closing an account -- Complaint #12302623
Complaint Overview
Complaint ID: 12302623
Company: Jpmorgan Chase & Co.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Closing an account
Sub-Issue: Can't close your account
State: Wisconsin
ZIP Code: 535XX
Date Received: 2025-03-03T12:00:00-05:00
Date Sent to Company: 2025-03-03T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Chase Bank created a fraudulent 1099-G totaling {$3200.00} on checking account XXXX that was closed over XXXX years ago. Chase Bank has reported false information to the IRS for tax year XXXX to reduce their own tax burden. Police report XXXX filed with the XXXX XXXX division is included detailing XXXX XXXX that Chase Bank committed on XX/XX/XXXX. After receiving the fraudulent XXXX, I visited Chase XXXX XXXX at XXXX XXXX XXXX, XXXX, WI XXXX on XX/XX/XXXX and the branch confirmed Chase Bank had without my permission reopened account XXXX. I also called the phone number provided ( XXXX ) on the fraudulent 1099-G and Chase Bank XXXX refused to provide any information and claimed after XXXX years banks are not required to retain records. All debts incurred on account XXXX and any Chase Bank accounts opened or reopened without my permission are the sole responsibility of Chase Bank.
Frequently Asked Questions
What is Complaint #12302623 about?
Complaint #12302623 was filed against Jpmorgan Chase & Co. regarding Checking or savings account specifically about Closing an account. It was received by the CFPB on 2025-03-03T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.