Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #12286304
Complaint Overview
Complaint ID: 12286304
Company: Citibank, N.A.
Product: Money transfer, virtual currency, or money service
Sub-Product: Virtual currency
Issue: Fraud or scam
State: California
ZIP Code: 91202
Date Received: 2025-03-02T12:00:00-05:00
Date Sent to Company: 2025-03-02T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I am writing to formally express my concerns regarding an unresolved incident involving my account, which was compromised on XX/XX/XXXX. While I was out of the country, Citibank allowed an authorized wire transfer XXXX. I received an email that asked for transfer which I never approved and I immediately called to report the fraud. During that call, a case was opened, and I was advised to follow up the next day. Unfortunately, I did not receive any communication from Citi Bank until my return to the US, at which point I discovered that my case had been denied and closed without any prior notification or explanation. I attempted to reopen the case but was denied again.would like to emphasize that i Notified Citibank within a few hours of the fraudulent transaction, yet there has been a lack of timely follow-up and resolution. The incident involved a transfer of XXXX to a suspected fraudulent account, which was executed without my consent. I immediately reported this transaction to your customer service team, expecting prompt action to halt the transfer and investigate the matter. To my dismay, it appears that there has been insufficient follow-up on Citibank, particularly in coordination with XXXX XXXX , to ensure that the fraud was addressed in a timely manner. This lack of urgency raises concerns about the accountability of Citibank institution in protecting customers against such threats. Also, I never accepted the Citibank email confirmation via email and that was Citibank shortcoming to bypass their own security verification failure. I urge you to take immediate action to investigate this matter thoroughly and provide me with updates on the steps being taken to recover the funds and prevent future incidents. It is crucial that your bank takes responsibility for this oversight and enhances its protocols for handling fraudulent transactions. I look forward to your prompt response regarding this serious issue. Sincerely, XXXX XXXX
Frequently Asked Questions
What is Complaint #12286304 about?
Complaint #12286304 was filed against Citibank, N.A. regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2025-03-02T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.