Credit reporting or other personal consumer reports -- Incorrect information on your report -- Complaint #12285757
Complaint Overview
Complaint ID: 12285757
Company: Jpmorgan Chase & Co.
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Incorrect information on your report
Sub-Issue: Account information incorrect
State: Texas
ZIP Code: 77009
Date Received: 2025-03-02T12:00:00-05:00
Date Sent to Company: 2025-03-02T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
My vehicle I was finciancing through Chase bank sent my vehicle in for a repossession. I was never properly noticed of this until the day the vehicle was taken. I made a phone call to Chase Auto Loan department and explained the situation. I was told I was going to be took to court and was given a day I allegedly received a notice of repossession I checked my mail and never received that and told the representative. Upon speaking to the representative I asked why did are they reporting on my credit inaccurately I was on time with payments but they reported to my credit I was 60 days behind then the next month I was on time with payments again. I was never given explanation but received an excuse. As I was talking to the representative they were changing the information on the computer to make their side of the story true. I spoke to another representative on XX/XX/year> she was very rude and was also changing information in the computer to make a story. She then proceeds to tell me a different date of the day I allegedly received a letter of repossession and I had returned mail. I emailed XXXX XXXX myself. I was contacted by a XXXX XXXX on XXXX XXXX, he told me to not contact XXXX and that he would handle the investigation. He told me I did not have returned mail and that he needed the day I was last in contact with a representative. I told him the day and he said he would get back to me. XXXX XXXX gets back in contact with me and now saying the complete opposite of our previous phone call and proceeded to change my principal balance on the vehicle placing it higher on my credit report. I could not refinance with another company because of Chase Auto Finance. They are ruining my credit scamming people.
Frequently Asked Questions
What is Complaint #12285757 about?
Complaint #12285757 was filed against Jpmorgan Chase & Co. regarding Credit reporting or other personal consumer reports specifically about Incorrect information on your report. It was received by the CFPB on 2025-03-02T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.