Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #12285682
Complaint Overview
Complaint ID: 12285682
Company: Citibank, N.A.
Product: Money transfer, virtual currency, or money service
Sub-Product: Virtual currency
Issue: Fraud or scam
State: New York
ZIP Code: 125XX
Date Received: 2025-03-02T12:00:00-05:00
Date Sent to Company: 2025-03-02T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
In XXXX of last year. I found an XXXX for XXXXXXXX XXXX XXXX company on XXXX and called them. After that, I spoke to XXXX XXXX, and he wrote to me on the XXXX app. XXXX sent me ads for XXXX XXXX XXXX XXXX. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX And assured me that all the deposits were covered by several different Insurances, including Sec, and Finra. Then On XX/XX/XXXX of This year, I made a {$500.00} deposit in XXXX to a wallet in The XXXX XXXX XXXX XXXX or XXXX, Using The XXXX XXXX program Transaction. ( XXXX ) To Wallet ( XXXX ) After the transfer, I was Chatting, and working with XXXX XXXX, who is trader. He set up for me XXXX XXXX on XXXX XXXX XXXX XXXX It started to work. I think that I made close to {$95.00} dollars in the first week. But then, after I did not see any profit. And I started to have a bad feeling about this Platform. When I started to make a deposit and trade, Both XXXX XXXX and XXXX XXXX, Assured me that my deposit and account are covered by Sec And Finra insurances. Also, they told me that my account could be closed in 2 weeks, and I will receive my deposit back. Even before deciding to close my account, I tried to transfer some money out of my account. But I could not. After that, on XX/XX/XXXX I asked XXXX XXXX to close my account. And he told me that I could not withdraw any money because I tried to close my account. Also XXXX told me that it would take me 3 month to close my account. And three month later, sometime in XXXX, I received a call from XXXX, who said he is a Manager or Owner of The Platform. Then he told me that to withdraw my money, I have to deposit another {$500.00}. But I could not then. And I lost XXXX XXXX phone number. Later on, I read that this company could be a scam On XX/XX/XXXX, I reported this scam to Sec Oig by email But no one responded to me. And On XX/XX/XXXX. I reported this to XXXX XXXX online, and by email. The Contacts are XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, Called me XXXX ( XXXX ) XXXX XXXX Recently , I was Contacted by XXXX XXXX ( XXXX ) On XX/XX/XXXX Who claims to work for the Finra regulator. And he forwarded my info to XXXX XXXX XXXX, XXXX Who works for XXXX XXXX XXXX claims to work for XXXX XXXX Currently, XXXX XXXX said that the Scammers from The XXXX XXXX XXXX XXXX, have stolen my wallet, and that there are {$9000.00} in the wallet after the Algorithmic Trading And he wants me to Send XXXX XXXX from my XXXX XXXX wallet to https : XXXX In Order to Sync the wallets and They want 10 % pay of the sum in the wallet to recover my funds Also, XXXX said that if I don't use his company to recover, Then the Irs will Tax me. And i will pay 20 % tax I think that this could be a scam I sent my bank account info to XXXX
Frequently Asked Questions
What is Complaint #12285682 about?
Complaint #12285682 was filed against Citibank, N.A. regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2025-03-02T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.