Credit card -- Problem when making payments -- Complaint #12285350
Complaint Overview
Complaint ID: 12285350
Company: Bank Of America, National Association
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem when making payments
Sub-Issue: Problem during payment process
State: California
ZIP Code: 93536
Date Received: 2025-03-02T12:00:00-05:00
Date Sent to Company: 2025-03-02T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Bank of America is reporting inaccurate information. They have reported late payment past 30 days delinquent and have not have made any attempt to contact me. I have autopay set up on this account and have proof that they have been taken out a payment every 30 days. I would like for Bank of America to remove the 30 day late from my credit history. The creditor information is Customer Service Information : www.bankofamerica.com XXXX Mail billing inquiries to : Bank of America XXXX XXXX XXXX XXXX TX XXXX Mail payment to : Bank of America XXXX XXXX XXXX XXXX DE XXXX The account number is Account # XXXX XXXX XXXX XXXX for XXXX XXXX XXXX They can look through their records and see that they have consistently have taken a payment every 30 days through auto pay. Any help to rectify this problem would be greatly appreciated Thank you XXXXXXXX XXXX XXXX XXXX XXXX XXXXXXXX CA XXXX XXXX.
Frequently Asked Questions
What is Complaint #12285350 about?
Complaint #12285350 was filed against Bank Of America, National Association regarding Credit card specifically about Problem when making payments. It was received by the CFPB on 2025-03-02T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.