Checking or savings account -- Managing an account -- Complaint #12270300
Complaint Overview
Complaint ID: 12270300
Company: Bank Of America, National Association
Product: Checking or savings account
Sub-Product: Other banking product or service
Issue: Managing an account
Sub-Issue: Problem making or receiving payments
State: Nevada
ZIP Code: 89433
Date Received: 2025-02-27T12:00:00-05:00
Date Sent to Company: 2025-02-27T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American, Servicemember
Consumer Narrative
My bank contacted me about my complaint. The person I spoke to with the bank said there was nothing they could do since I was the victim of a scam, and not a victim of fraud. Isn't a scam a fraud? I was told by the bank representative There was " no money '' in the XXXX bank account, and that I had sent XXXX XXXX the money by wire transfer, and that they didn't steal it but they stole our item by not sending it to us and said there was no fraud. Of all the fraud we have encountered with the banks were more than willing to do a reversal. We also thought they could do a reversal if something went wrong and the bank never make it known that you a can't always get your money back. This is outrageous. We made a purchase from the company and wired money according to their invoice with insurance and they said they wanted more money, over half of what they quoted us, isn't this a scam and deserve a reversal or is this an employee making the call.
Frequently Asked Questions
What is Complaint #12270300 about?
Complaint #12270300 was filed against Bank Of America, National Association regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2025-02-27T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.