Checking or savings account -- Managing an account -- Complaint #12270150
Complaint Overview
Complaint ID: 12270150
Company: Bank Of America, National Association
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem accessing account
ZIP Code: XXXXX
Date Received: 2025-02-27T12:00:00-05:00
Date Sent to Company: 2025-02-27T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I have been a Bank of America customer for over ten years, residing in XXXX XXXX and the XXXX. Recently, my account was blocked due to a security alert triggered by a XXXX transfer. The bank 's verification process requires a U.S. phone number, which I do not have, making it impossible to complete the verification. Despite multiple calls and significant expenses, the issue remains unresolved, and I am now being asked to visit a XXXX branch in person, which is not feasible. I seek assistance in resolving this matter without the need for travel. Please note the number they have on file for my account is my XXXX account, I receive OTP from all other company such as XXXX, XXXX, and XXXX without any problem. It's only Bank of America IT that can't send text to this number. I even call them with this number and occur a roaming charge over {$100.00} for that call, but that was not enough for them.
Frequently Asked Questions
What is Complaint #12270150 about?
Complaint #12270150 was filed against Bank Of America, National Association regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2025-02-27T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.