Money transfer, virtual currency, or money service -- Other transaction problem -- Complaint #12269973
Complaint Overview
Complaint ID: 12269973
Company: Goldman Sachs Bank USA
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Other transaction problem
State: California
ZIP Code: 92705
Date Received: 2025-02-27T12:00:00-05:00
Date Sent to Company: 2025-02-27T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XXXX ( part of XXXX XXXX ) held a CD funded by my mother before her death. My sister and I filed a claim as beneficiaries. XXXX received and processed the claim, my portion was roughly {$2500.00} and they mailed a check on XX/XX/XXXX via certified mail. On XX/XX/XXXX it was scanned in a regional post sorting facility, and supposedly sent on to my local post office, but it was never received there. I called XXXX on XX/XX/XXXX to report the check lost. I was told I had to wait XXXX days before I could file a claim to have the check re-issued. I received a document to have notarized stating that I did not receive the check. I completed the document and sent it back via XXXX overnight mail on XX/XX/XXXX, but the documentation says I still have to wait XXXX days. As of today, XX/XX/XXXX, the post office still says the certified letter is " in transit '' between the regional sorting facility and my local post office. I feel that once they have received the documentation back confirming I have not received the check, and confirming the post office shows it not delivered after over a month, which they can verify themselves at any time by checking the tracking number on the certified letter, asking me to wait XXXX days is excessive. The check can be cancelled and reissued at any time.
Frequently Asked Questions
What is Complaint #12269973 about?
Complaint #12269973 was filed against Goldman Sachs Bank USA regarding Money transfer, virtual currency, or money service specifically about Other transaction problem. It was received by the CFPB on 2025-02-27T12:00:00-05:00.
How did Goldman Sachs Bank USA respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Goldman Sachs Bank USA?
Yes, visit the Goldman Sachs Bank USA company profile at readthecomplaint.com/company/goldman-sachs-bank-usa to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.