Checking or savings account -- Closing an account -- Complaint #12269358
Complaint Overview
Complaint ID: 12269358
Company: Jpmorgan Chase & Co.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Closing an account
Sub-Issue: Funds not received from closed account
State: Ohio
ZIP Code: 44133
Date Received: 2025-02-27T12:00:00-05:00
Date Sent to Company: 2025-02-27T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Chase bank closed my account ( XXXX ) and has been holding roughly {$6000.00} of mine for 5 months now. They say they can not verify the checks deposited. The maker of the checks has even called them and verified the checks but they are still holding the money. Every time I call them I get a different reason and a different answer. It was a duplicate check situation. They said don't worry one will bounce. Both of the checks cleared and now I am out {$3000.00} in my employer who wrote the checks are also owed {$3000.00}. They're holding our money indefinitely because they can not find registered phone number for my employer. My employer is a family business that has a nonprofit they also run attached to the main business. They have one payroll person for both businesses and one phone number. Chase says since the nonprofit portion of the business doesn't have its own phone number they will not give us the money. This is ridiculous and its been 5 months now.
Frequently Asked Questions
What is Complaint #12269358 about?
Complaint #12269358 was filed against Jpmorgan Chase & Co. regarding Checking or savings account specifically about Closing an account. It was received by the CFPB on 2025-02-27T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.