Credit card -- Incorrect information on your report -- Complaint #12268597
Incorrect Credit Report Status Negatively Affects Score
Complaint Overview
Complaint ID: 12268597
Company: Goldman Sachs Bank USA
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Incorrect information on your report
Sub-Issue: Account information incorrect
State: Florida
ZIP Code: 34953
Date Received: 2025-02-28T12:00:00-05:00
Date Sent to Company: 2025-03-06T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Risk Assessment
Risk Level: medium
The incorrect reporting of account status can lead to a lower credit score, making it harder to obtain future credit or loans.
Consumer Sentiment: negative
Topics: Credit reporting, Credit score, Dispute resolution
AI Analysis
CFPB complaint 12268597 was filed against GOLDMAN SACHS BANK USA regarding Credit card (General-purpose credit card or charge card), specifically about "Incorrect information on your report". A consumer is disputing incorrect account status information on their credit report from Goldman Sachs Bank USA, which is negatively impacting their credit score. The complaint was received on February 28, 2025 from Florida. The company responded with "Closed with explanation".
Consumer Narrative
Unfortunately, on a few months instead of been OK ( Pays as Agreed ) they are on current account and that is affecting my credit score.Please verify and modify as soon as possible.
What You Should Do -- Consumer Action Plan
Consumers should regularly check their credit reports for accuracy and dispute any errors promptly with both the credit bureau and the creditor.
Legal Context & Consumer Protection Laws
The Fair Credit Reporting Act (FCRA) requires credit bureaus and furnishers of information to ensure the accuracy of consumer credit reports.
Regulatory Insight
Credit furnishers must investigate disputes and correct any inaccuracies found in the reported information.
Resolution Likelihood
likely
State-Specific Consumer Protections
In Florida, consumers have rights under state and federal laws to ensure the accuracy of their credit information.
Industry Comparison
This issue is common across the credit card industry, where reporting errors can occur and impact consumers.
Similar Complaint Patterns
Similar complaints often involve credit card issuers inaccurately reporting payment statuses, such as marking accounts as delinquent when they are current, or failing to update information after a dispute. This can lead to significant damage to a consumer's credit score and difficulty obtaining future credit.
Related Issues
Frequently Asked Questions
What is CFPB complaint 12268597 about?
CFPB complaint 12268597 involves Credit card (General-purpose credit card or charge card). The consumer reported an issue with "Incorrect information on your report", specifically "Account information incorrect". This complaint was filed against GOLDMAN SACHS BANK USA on February 28, 2025.
Which company is complaint 12268597 filed against?
Complaint 12268597 was filed against GOLDMAN SACHS BANK USA. You can view all complaints against this company on their profile page at /company/goldman-sachs-bank-usa.
What was the company's response to complaint 12268597?
GOLDMAN SACHS BANK USA responded with "Closed with explanation". The response was marked as timely by the CFPB.
When was complaint 12268597 filed?
Complaint 12268597 was received by the CFPB on February 28, 2025. It was sent to GOLDMAN SACHS BANK USA on March 6, 2025.
What state was complaint 12268597 filed from?
Complaint 12268597 was filed from Florida. You can view all complaints from this state at /state/FL.
Was the consumer satisfied with the resolution of complaint 12268597?
Dispute information is not available for complaint 12268597.
What product category is complaint 12268597 about?
Complaint 12268597 is categorized under "Credit card", specifically "General-purpose credit card or charge card". This is one of the product categories tracked by the CFPB.
How was complaint 12268597 submitted?
Complaint 12268597 was submitted via Web. The CFPB accepts complaints through web, phone, mail, email, fax, and referral channels.
What are the consumer's legal options for complaint 12268597?
The Fair Credit Reporting Act (FCRA) requires credit bureaus and furnishers of information to ensure the accuracy of consumer credit reports. This relates to a Credit card complaint against GOLDMAN SACHS BANK USA involving "Incorrect information on your report".
How likely is complaint 12268597 to be resolved?
Resolution likelihood: likely. The company's current response is "Closed with explanation". The company did respond in a timely manner, which is a positive indicator.
What does the risk level mean for complaint 12268597?
This complaint is rated as medium risk. The incorrect reporting of account status can lead to a lower credit score, making it harder to obtain future credit or loans.
What regulatory actions apply to complaint 12268597?
Credit furnishers must investigate disputes and correct any inaccuracies found in the reported information. The CFPB tracks complaints like this one to identify patterns of misconduct across the Credit card industry.
What should the consumer do about complaint 12268597?
Consumers should regularly check their credit reports for accuracy and dispute any errors promptly with both the credit bureau and the creditor.
Are there state-specific protections for complaint 12268597?
In Florida, consumers have rights under state and federal laws to ensure the accuracy of their credit information. This complaint was filed from Florida.
How does complaint 12268597 compare to industry norms?
This issue is common across the credit card industry, where reporting errors can occur and impact consumers.
What steps should a consumer take if their credit report is not updated after a dispute?
If the credit report is not updated after a dispute, the consumer can file a complaint with the Consumer Financial Protection Bureau (CFPB) and potentially escalate the issue with the credit bureau or creditor.
How long does a creditor typically have to investigate and correct a credit report dispute?
Under the FCRA, creditors generally have 30 days to investigate a dispute and report back to the consumer and the credit bureau.
Disclaimer
This analysis is AI-generated and does not constitute legal advice.