Vehicle loan or lease -- Problems at the end of the loan or lease -- Complaint #12201300
Complaint Overview
Complaint ID: 12201300
Company: World Omni Financial CORP.
Product: Vehicle loan or lease
Sub-Product: Lease
Issue: Problems at the end of the loan or lease
Sub-Issue: Unable to receive car title or other problem after the loan is paid off
State: Washington
ZIP Code: 98406
Date Received: 2025-02-24T12:00:00-05:00
Date Sent to Company: 2025-04-01T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
In XXXX I Financed ( through a local credit union ) a buyout of my lease on a XXXX XXXX XXXX which was ending, I received a check for a few dollars for overpayment from XXXX XXXX XXXX Financing after the purchase but never received the information to bring to the DOL to have my new lender added onto the title as a lean holder. I've called numerous times and they claimed to have sent it but after I spoke with them today I was informed they didn't have my address correct even though I had previously received documentation from them and never once did I authorize or ask for a change of address. Because I have not been able to add my current lender to my title my interest rate jumped from 4.6 % to 19.4 % for over 2 years and after close to if not more than XXXX XXXX dollars in difference i finally figure this out despite on every call reiterating my correct appartment number to the operator.
Frequently Asked Questions
What is Complaint #12201300 about?
Complaint #12201300 was filed against World Omni Financial CORP. regarding Vehicle loan or lease specifically about Problems at the end of the loan or lease. It was received by the CFPB on 2025-02-24T12:00:00-05:00.
How did World Omni Financial CORP. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Vehicle loan or lease) and describe your issue in detail.
Can I see other complaints against World Omni Financial CORP.?
Yes, visit the World Omni Financial CORP. company profile at readthecomplaint.com/company/world-omni-financial-corp to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.