Credit card -- Improper use of your report -- Complaint #12179014
Complaint Overview
Complaint ID: 12179014
Company: Citibank, N.A.
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Improper use of your report
Sub-Issue: Credit inquiries on your report that you don't recognize
State: Michigan
ZIP Code: 480XX
Date Received: 2025-02-22T12:00:00-05:00
Date Sent to Company: 2025-02-22T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American, Servicemember
Consumer Narrative
I answered a call last night ( XXXX ) and he stated he was from credit card services. He had my social security number, my birth date, my credit report with all my credit card debt. He stated that someone was trying to take out new cc and loans in my name. The cc he was most interested in was my Citi bank. He said someone was trying to use it and needed my exp. date and CVV number which I did not give. Needed to stop the fraud. I told him I was going to call Citi bank and take care of this and told him I'd call him back and hung up. Called my cc and had not been hacked, but let them know what was going on. Did not call number back until this morning and phone number lead nowhere. I have put fraud alerts and froze my credit reports.I will be contacting Identity theft and SS and IRS. I have been watching my accounts and looked at credit report. So far nothing. Thank you XXXX! I don't know what else to do. Just wanted to report this. My laptop was hacked last week. I took it in and had it fixed. The guys name ( XXXX XXXX or XXXX ) I know its fake. The phone number he called from is XXXX. Oh, and he tried calling me back several times, hung up on him. I was on phone to cc. If there is anything I need to do please let me know. Also wanted to let other people know. Thank you for your time.
Frequently Asked Questions
What is Complaint #12179014 about?
Complaint #12179014 was filed against Citibank, N.A. regarding Credit card specifically about Improper use of your report. It was received by the CFPB on 2025-02-22T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.