Credit card -- Problem with a purchase shown on your statement -- Complaint #12178895
Complaint Overview
Complaint ID: 12178895
Company: Goldman Sachs Bank USA
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Texas
ZIP Code: 78626
Date Received: 2025-02-22T12:00:00-05:00
Date Sent to Company: 2025-02-22T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
am writing to formally file a complaint against Apple Card, issued by Goldman Sachs, regarding their deceptive and unethical handling of a dispute on my account. After initially notifying me that my dispute was unsuccessful, Apple Card/Goldman Sachs rebilled the amount to my account. However, instead of returning the funds to the merchant, XXXX, as required, they retained the moneyengaging in what appears to be a fraudulent scheme involving double-charging and misappropriation of funds. Furthermore, upon noticing this unethical practice, I contacted Apple Card/Goldman Sachs and explicitly requested that they return the rebilled amount to the merchant. Instead of honoring my request, they unjustifiably reopened the dispute, despite my clear instruction not to do so. This blatant disregard for customer instructions and ethical financial practices highlights severe misconduct and potential corruption within their operations. Their actionsfailing to return funds to the merchant while simultaneously rebilling meconstitute financial fraud and exploitation. I urge the relevant authorities to thoroughly investigate Apple Card and Goldman Sachs for their deceptive practices and impose appropriate penalties to prevent further consumer harm. I request an immediate review of this matter and demand that my rebilled funds be returned to the merchant as initially intended. I also call for stronger oversight and regulatory actions against these predatory financial practices. Please let me know the next steps I should take to escalate this complaint. I appreciate your time and assistance. Sincerely, XXXX
Frequently Asked Questions
What is Complaint #12178895 about?
Complaint #12178895 was filed against Goldman Sachs Bank USA regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2025-02-22T12:00:00-05:00.
How did Goldman Sachs Bank USA respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Goldman Sachs Bank USA?
Yes, visit the Goldman Sachs Bank USA company profile at readthecomplaint.com/company/goldman-sachs-bank-usa to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.