Checking or savings account -- Problem caused by your funds being low -- Complaint #12171948
Complaint Overview
Complaint ID: 12171948
Company: First Citizens Bancshares, INC.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Problem caused by your funds being low
Sub-Issue: Overdrafts and overdraft fees
State: North Carolina
ZIP Code: 27529
Date Received: 2025-02-21T12:00:00-05:00
Date Sent to Company: 2025-03-18T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
First Citizens Bank Branches contacted are located in XXXX, XXXX and XXXX in North Carolina. Many dates going back years across multiple accounts and are not all easily accessible to me due to the way the app functions ( or lack thereof ) in addition to some of the info being available only to staff and not account holders. Attached screenshots for some of the more obvious charges I could find. Fraudulent overdraft fees keep getting charged to my accounts despite no actual negative balance occuring or in several instances the overdraft causes itself ( {$9.00} balance -> {$10.00} overdraft -> XXXX XXXX XXXX XXXX ) The bank is completely aware and refuses to fix the issue or return the stolen funds claiming their records are different than what they provide me and what is shown on my bank provided statements therefore it's somehow my fault. The random overdraft charges have lowered my balance to the point of causing actual negative balances resulting in more overdraft charges. For example : one fake overdraft removing {$10.00} might cause me to unknowingly go a few dollars negative resulting in one or more drafts due to small transactions that wouldn't have been negative without the initial fake draft. This can add up really fast and has resulted in probably hundreds in losses over time. Attempts to resolve were made in person and over the phone numerous times with either no action taken or a single " courtesy refund '' that's available once per year being given as a way to pretend they are being generous instead of admitting to the fraud.
Frequently Asked Questions
What is Complaint #12171948 about?
Complaint #12171948 was filed against First Citizens Bancshares, INC. regarding Checking or savings account specifically about Problem caused by your funds being low. It was received by the CFPB on 2025-02-21T12:00:00-05:00.
How did First Citizens Bancshares, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against First Citizens Bancshares, INC.?
Yes, visit the First Citizens Bancshares, INC. company profile at readthecomplaint.com/company/first-citizens-bancshares-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.