Money transfer, virtual currency, or money service -- Trouble accessing funds in your mobile or digital wallet -- Complaint #12171881
Complaint Overview
Complaint ID: 12171881
Company: Robinhood Markets INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Trouble accessing funds in your mobile or digital wallet
State: Maryland
ZIP Code: 20874
Date Received: 2025-02-21T12:00:00-05:00
Date Sent to Company: 2025-02-21T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: No
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I have seen this before but really didn't believe it until it just happened to me now. A loyal RH customer since last 6 years and exclusively used them for XXXX XXXX XXXX Recently in last 6 months I opened XXXX disputes with my cash card. XXXX for XXXX and the second one for XXXX. Yesterday, I got an email saying I violated the terms and condition and they are going to close all my account. just simply deny my dispute if they really hate it. -- - Very harsh treatment. Punishment doesn't fit the crime. -- -- They are liquidating my position and I am in the hole for {$2900.00} loss. -- -- my brokerage account is over XXXX. -- -- XXXX customer service. once they lock you out, you cant reach them anyway unless only option to email. I even wrote " i will commit suicide if you liquidate my account '' - the chatbot replied - Please contact us by email and we will reply in 1-2 business days. Absolutely worst customer service and they are treating retail investors like me we are nothing or worth your time since now you become a goliath. Remember we put you there and we will bring you down if you treat us this way. no option to appeal. I even cancelled my dispute with cash card. just close my cash card why Brokerage? I am beyond XXXX, sad, upset and disappointed for this harsh treatment from them. I am seriously considering starting a brokerage firm and call it have the moto in the company logo - XXXX you XXXX.
Frequently Asked Questions
What is Complaint #12171881 about?
Complaint #12171881 was filed against Robinhood Markets INC. regarding Money transfer, virtual currency, or money service specifically about Trouble accessing funds in your mobile or digital wallet. It was received by the CFPB on 2025-02-21T12:00:00-05:00.
How did Robinhood Markets INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was not timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Robinhood Markets INC.?
Yes, visit the Robinhood Markets INC. company profile at readthecomplaint.com/company/robinhood-markets-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.