Credit card -- Fees or interest -- Complaint #12157841
Complaint Overview
Complaint ID: 12157841
Company: Citibank, N.A.
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Fees or interest
Sub-Issue: Charged too much interest
State: New York
ZIP Code: 11213
Date Received: 2025-02-20T12:00:00-05:00
Date Sent to Company: 2025-02-20T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I was recently reviewing my credit card statements from my financial institution, and I noticed that I was incurring interest fees for a charge that was refunded, as it was unauthorized which I had spoken with the merchant to resolve prior to even reaching out to my bank. Now recently, I just noticed that I was charged twice for interest fees when there wasnt a valid balance in the first place. The first interest charge was on XX/XX/XXXX in the amount of {$47.00} and the second interest charge was on XX/XX/XXXX and the amount of {$16.00}.
Frequently Asked Questions
What is Complaint #12157841 about?
Complaint #12157841 was filed against Citibank, N.A. regarding Credit card specifically about Fees or interest. It was received by the CFPB on 2025-02-20T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.