Student loan -- Struggling to repay your loan -- Complaint #12141967
Complaint Overview
Complaint ID: 12141967
Company: Mohela
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Struggling to repay your loan
Sub-Issue: Problem with forgiveness, cancellation, or discharge
State: New York
ZIP Code: 13905
Date Received: 2025-02-19T12:00:00-05:00
Date Sent to Company: 2025-02-25T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: No
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I am a XXXX employee currently on PSLF program. I will be with my employee over 10 years now during Covid and the pause I stayed in good standing. When Covid ended, and they introduced the safe plan I started to make payments. My account was accurate at this time. While everything going on was confusing, I printed all of my notes and every contact with customer service I kept getting placed in administrative forbearance. I was told my months would count, and that my borrowers defense was still in progress. And next time I called, I was told they werent counting and that I would need to do a buyback. I started working with the XXXX XX/XX/XXXX and have not had a break an employment. I should be eligible for PSLF for forgiveness. I could list all the dates that I talk to people between MOHELA and student aid. XXXX, XX/XX/XXXX, XXXX, XXXX, XX/XX/XXXX, XX/XX/XXXX MOHELA never seemed to know the answer and just wanted me to make payments. During my last phone call, I believe the representative knew what she was talking about and she said she had no idea why my borrowers defense was still sitting there and not touched for over nine months. It shouldve been finished.
Frequently Asked Questions
What is Complaint #12141967 about?
Complaint #12141967 was filed against Mohela regarding Student loan specifically about Struggling to repay your loan. It was received by the CFPB on 2025-02-19T12:00:00-05:00.
How did Mohela respond to this complaint?
The company responded with: "Closed with explanation". The response was not timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Mohela?
Yes, visit the Mohela company profile at readthecomplaint.com/company/mohela to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.