Checking or savings account -- Managing an account -- Complaint #12127325
Complaint Overview
Complaint ID: 12127325
Company: Netspend Corporation
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem using a debit or ATM card
State: Florida
ZIP Code: 324XX
Date Received: 2025-02-18T12:00:00-05:00
Date Sent to Company: 2025-02-25T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
It appears someone was able to get three replacement debit cards without my knowledge or authorization and used them to withdraw my government XXXX deposits for XXXX, XXXX, XX/XX/year>. Withdrawals and fees : {$3800.00}. SEQUENCE OF EVENTS : XX/XX/year> XXXX XXXX {$1300.00}. XX/XX/year> two Unauthorized debit card reissued ( 2x {$25.00} ) {$50.00}. XXXX 2024 unauthorized withdrawal ( debit card signature purchase from XXXXXXXX XXXX XXXX {$1000.00} XXXX Two Unauthorized withdrawals ( {$100.00} and {$200.00} ) {$300.00} XX/XX/XXXX XXXX XXXX {$1100.00} XXXX XXXX four unauthorized ATM withdrawals ( {$300.00}, {$63.00}, {$300.00}, {$200.00} ) {$870.00} XX/XX/XXXX unauthorized ATM withdrawal fee {$8.00} XXXX unauthorized ATM withdrawal {$300.00} XX/XX/XXXX {$2.00} XX/XX/XXXX unauthorized additional card fee {$3.00} XXXX XXXX deposit {$1200.00} XXXX unauthorized card delivery fee {$25.00} XXXX XXXX four unauthorized ATM withdrawals Total {$910.00} ( {$300.00}, {$200.00}, {$300.00}, {$100.00} ) XX/XX/XXXX two Unauthorized ATM withdrawals XXXX {$300.00}, {$43.00} ) Total {$340.00} Total of unauthorized withdrawals : {$3700.00} Total of fees : {$110.00} TOTAL UNAUTHORIZED Withdrawals and Fees {$3800.00}
Frequently Asked Questions
What is Complaint #12127325 about?
Complaint #12127325 was filed against Netspend Corporation regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2025-02-18T12:00:00-05:00.
How did Netspend Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Netspend Corporation?
Yes, visit the Netspend Corporation company profile at readthecomplaint.com/company/netspend-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.