Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #12100253
Complaint Overview
Complaint ID: 12100253
Company: Jpmorgan Chase & Co.
Product: Money transfer, virtual currency, or money service
Sub-Product: Foreign currency exchange
Issue: Fraud or scam
State: Connecticut
ZIP Code: 064XX
Date Received: 2025-02-16T12:00:00-05:00
Date Sent to Company: 2025-02-22T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XXXX XXXX XXXX located at XXXX XXXX XXXX XXXX, XXXXXXXX XXXX was contacted by a new XXXX distributor, XXXX XXXXXXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX They are a new distributor and were wanting to order {$11000.00} of our products. A proforma invoice was sent to XXXX from XXXX XXXX with wiring instructions. On XX/XX/XXXX the wire was sent and XXXX sent wire confirmation but it was never received by XXXX XXXX. Wire from XXXXXXXX XXXX XXXXXXXX to XXXXXXXX XXXX XXXX XXXX XXXX XXXX Chase. See attached XXXXXXXX XXXX XXXX XXXX XXXXXXXX Not until XX/XX/XXXX, did we all learn, in a XXXX conversation, that our emails had been hacked and the invoice that XXXX XXXX had sent that the XXXX account number had been changed on the wiring instructions. ( see attached ) Fraud acct at JP Morgan Chase acct # XXXX After further review we found that the fraudulent emails started on XX/XX/XXXX and as far as we can tell all emails were intercepted. Fraudulent Email adresses XXXX XXXX XXXX XXXX Real email addresses : XXXX XXXX XXXX On XX/XX/XXXX XXXXXXXX XXXX XXXX and JP Morgan Chase were both notified and a recall was issued by XXXX XXXX. XXXX. On XX/XX/XXXX, after daily phone calls to both banks we learned that JP Morgan Chase allowed the wire to go into the fraudulent account despite the name on the wire being for : XXXX XXXX XXXX XXXX. JP Morgan Chase failed to follow XXXX Guidelines. The name on the wire did not match the name on the account they allowed where they deposited the funds. Chase told us they have requested the money back from the account holder but they haven't responded.
Frequently Asked Questions
What is Complaint #12100253 about?
Complaint #12100253 was filed against Jpmorgan Chase & Co. regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2025-02-16T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.