Checking or savings account -- Managing an account -- Complaint #12080675
JPMorgan Chase Debit Card Issue Resolved with Explanation
Complaint Overview
Complaint ID: 12080675
Company: Jpmorgan Chase & Co.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem using a debit or ATM card
State: New York
ZIP Code: 10580
Date Received: 2025-01-31T12:00:00-05:00
Date Sent to Company: 2025-02-03T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Referral
Risk Assessment
Risk Level: low
The complaint was closed with an explanation, indicating that the issue was addressed and resolved by the institution, posing minimal ongoing risk to the consumer.
Consumer Sentiment: neutral
Topics: Debit Card Issues, Account Management, JPMorgan Chase
AI Analysis
CFPB complaint 12080675 was filed against JPMORGAN CHASE & CO. regarding Checking or savings account (Checking account), specifically about "Managing an account". A consumer experienced issues using their debit/ATM card with a checking account managed by JPMorgan Chase in New York, and the complaint was closed with an explanation. The complaint was received on January 31, 2025 from New York. The company responded with "Closed with explanation".
What You Should Do -- Consumer Action Plan
Consumers should ensure they have the correct card and PIN, and contact their bank immediately if a debit or ATM card is not functioning as expected.
Legal Context & Consumer Protection Laws
This situation falls under consumer protection laws related to electronic fund transfers and banking services, ensuring fair practices in account management and card usage.
Regulatory Insight
Banks are expected to provide clear explanations for transaction issues and ensure their debit card systems are reliable and accessible to customers.
Resolution Likelihood
unlikely
State-Specific Consumer Protections
In New York, consumers have access to state-level banking regulations and dispute resolution mechanisms in addition to federal protections.
Industry Comparison
Debit card functionality issues are common across the banking industry, with most institutions resolving such problems through customer service and internal processes.
Related Issues
Frequently Asked Questions
What is CFPB complaint 12080675 about?
CFPB complaint 12080675 involves Checking or savings account (Checking account). The consumer reported an issue with "Managing an account", specifically "Problem using a debit or ATM card". This complaint was filed against JPMORGAN CHASE & CO. on January 31, 2025.
Which company is complaint 12080675 filed against?
Complaint 12080675 was filed against JPMORGAN CHASE & CO.. You can view all complaints against this company on their profile page at /company/jpmorgan-chase-co.
What was the company's response to complaint 12080675?
JPMORGAN CHASE & CO. responded with "Closed with explanation". The response was marked as timely by the CFPB.
When was complaint 12080675 filed?
Complaint 12080675 was received by the CFPB on January 31, 2025. It was sent to JPMORGAN CHASE & CO. on February 3, 2025.
What state was complaint 12080675 filed from?
Complaint 12080675 was filed from New York. You can view all complaints from this state at /state/NY.
Was the consumer satisfied with the resolution of complaint 12080675?
Dispute information is not available for complaint 12080675.
What product category is complaint 12080675 about?
Complaint 12080675 is categorized under "Checking or savings account", specifically "Checking account". This is one of the product categories tracked by the CFPB.
How was complaint 12080675 submitted?
Complaint 12080675 was submitted via Referral. The CFPB accepts complaints through web, phone, mail, email, fax, and referral channels.
What are the consumer's legal options for complaint 12080675?
This situation falls under consumer protection laws related to electronic fund transfers and banking services, ensuring fair practices in account management and card usage. This relates to a Checking or savings account complaint against JPMORGAN CHASE & CO. involving "Managing an account".
How likely is complaint 12080675 to be resolved?
Resolution likelihood: unlikely. The company's current response is "Closed with explanation". The company did respond in a timely manner, which is a positive indicator.
What does the risk level mean for complaint 12080675?
This complaint is rated as low risk. The complaint was closed with an explanation, indicating that the issue was addressed and resolved by the institution, posing minimal ongoing risk to the consumer.
What regulatory actions apply to complaint 12080675?
Banks are expected to provide clear explanations for transaction issues and ensure their debit card systems are reliable and accessible to customers. The CFPB tracks complaints like this one to identify patterns of misconduct across the Checking or savings account industry.
What should the consumer do about complaint 12080675?
Consumers should ensure they have the correct card and PIN, and contact their bank immediately if a debit or ATM card is not functioning as expected.
Are there state-specific protections for complaint 12080675?
In New York, consumers have access to state-level banking regulations and dispute resolution mechanisms in addition to federal protections. This complaint was filed from New York.
How does complaint 12080675 compare to industry norms?
Debit card functionality issues are common across the banking industry, with most institutions resolving such problems through customer service and internal processes.
What specific explanation was provided by JPMorgan Chase for the debit card issue?
The provided data does not specify the exact explanation given by JPMorgan Chase. Typically, explanations might involve temporary system outages, card deactivation due to security concerns, or incorrect usage by the customer.
What recourse does the consumer have if they are unsatisfied with the explanation provided?
If unsatisfied, the consumer could escalate the complaint within JPMorgan Chase, file a complaint with the CFPB again, or explore options with New York state banking regulators.
Disclaimer
This analysis is AI-generated and does not constitute legal advice.