Credit card -- Trouble using your card -- Complaint #12075955
Complaint Overview
Complaint ID: 12075955
Company: Bank Of America, National Association
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Trouble using your card
Sub-Issue: Credit card company won't increase or decrease your credit limit
State: California
ZIP Code: 92801
Date Received: 2025-02-13T12:00:00-05:00
Date Sent to Company: 2025-02-20T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Name : XXXX XXXX XXXX XXXX Address : XXXX XXXX XXXX XXXX, XXXX XXXX, XXXX, CA XXXX Phone : ( XXXX ) XXXX Financial Institution Information : Institution Name : Bank of America Institution Address : XXXX XXXX XXXX, XXXX, TX XXXX Complaint Description : On XX/XX/XXXX, I received a notification from Bank of America informing me that the credit limit on my card ending in XXXX had been reduced from {$5000.00} to {$2400.00}. However, the letter stated that the original notification of this decision had been sent on XX/XX/XXXX, which I never received. This means that the bank did not properly notify me before taking this action, which has significantly impacted my credit score. Before this reduction, my balance represented approximately 40 % of my {$5000.00} credit limit. However, with the new limit reduced to {$2400.00}, my credit utilization jumped to 100 %, negatively affecting my credit profile. This change directly harms my financial standing without allowing me the opportunity to respond or adjust my balance before the reduction. I consider this an unfair practice and a possible violation of consumer notification regulations. On XX/XX/XXXX, I sent a formal letter to Bank of America requesting : 1. A more detailed explanation of the specific reasons for the credit limit reduction. 2. Proof that the XX/XX/XXXX notification was properly sent and in a timely manner. 3. A reconsideration of the decision and the restoration of my original {$5000.00} credit limit. To date, I have not received any response from the bank. I believe that this lack of communication and transparency affects my rights as a consumer and my ability to maintain a good credit history. I Request the CFPB to : 1. Investigate whether Bank of America complied with notification requirements before reducing my credit limit. 2. Require the bank to provide a formal response with a specific justification for the reduction and proof of proper prior notification. 3. Assess whether the bank should restore my original {$5000.00} credit limit due to the lack of proper notification and the negative impact on my credit history. Attached are copies of : My letter sent to Bank of America on XX/XX/XXXX. The notification I received on XX/XX/XXXX, regarding the credit limit reduction. I appreciate your prompt intervention and look forward to any updates or actions taken on my case. Sincerely, XXXX XXXX XXXX XXXX
Frequently Asked Questions
What is Complaint #12075955 about?
Complaint #12075955 was filed against Bank Of America, National Association regarding Credit card specifically about Trouble using your card. It was received by the CFPB on 2025-02-13T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.