Credit reporting or other personal consumer reports -- Improper use of your report -- Complaint #12075947
Complaint Overview
Complaint ID: 12075947
Company: Mohela
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Improper use of your report
Sub-Issue: Reporting company used your report improperly
State: North Carolina
ZIP Code: 28215
Date Received: 2025-02-13T12:00:00-05:00
Date Sent to Company: 2025-03-21T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
My personal and financial information was compromised without my authorization. The Family Educational Rights and Privacy Act ( XXXX ) ( XXXX XXXX. XXXX ; XXXX CFR Part XXXX ) protects the confidentiality of student records. This breach is a clear violation of XXXX and your responsibility to safeguard my information. Additionally, this breach XXXX also violate the Gramm-Leach-Bliley Act ( XXXX ) ( XXXX XXXX. XXXX ), which mandates financial institutionsincluding student loan servicersto implement safeguards to protect consumers ' private financial data. Unauthorized disclosure of my information also raises concerns under the Fair Credit Reporting Act ( XXXX ) ( XXXX XXXX. XXXX et seq. ), which regulates the accuracy and privacy of consumer credit information.
Frequently Asked Questions
What is Complaint #12075947 about?
Complaint #12075947 was filed against Mohela regarding Credit reporting or other personal consumer reports specifically about Improper use of your report. It was received by the CFPB on 2025-02-13T12:00:00-05:00.
How did Mohela respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Mohela?
Yes, visit the Mohela company profile at readthecomplaint.com/company/mohela to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.