Prepaid card -- Problem with a purchase or transfer -- Complaint #12074172
Complaint Overview
Complaint ID: 12074172
Company: Bank Of America, National Association
Product: Prepaid card
Sub-Product: Government benefit card
Issue: Problem with a purchase or transfer
Sub-Issue: Charged for a purchase or transfer you did not make with the card
State: California
ZIP Code: 954XX
Date Received: 2025-02-12T12:00:00-05:00
Date Sent to Company: 2025-02-12T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
BANK OF AMERICA during covid-19 and beyond these times that had everything to do with the funds for unemployment did they and still are to this very day making it and have made it absolutely insane to recover my funds that were wrongful stolen out of my account at numerous times through my time still presently banking with them only on behalf of the prepaid debit account for my unemployment development benefits in california that were being deposited into. My times of unauthorized use of transactions, freezing my account for already proven facts of Bank Of America unlawfully denying claims due to unauthorized charges to Prepaid debit card account holders, freezing accounts resulted in many downward affects to my personal life, The Main impact Bank Of America had on my life when they unlawfully denied me access to my own money and not approving the claims I filed upon thousands of dollars that were stolen out of my account .... Is my father 's death of XXXX. We had to pay for this treatment within a TIMELY FASHION in order to receive this XXXXXXXX XXXX And we couldn't pay for this XXXX XXXX with in time before the XXXX completely taking over my father 's life. Due to our funds NOT BEING IN OUT ACCOUNT OR ACCESSIBLE WHEN WE NEEDED THE FUNDS. YOU CANT PUT A PRICETAG ON SOMEONES LIFE WHEN ALL IS SAID AND DONE
Frequently Asked Questions
What is Complaint #12074172 about?
Complaint #12074172 was filed against Bank Of America, National Association regarding Prepaid card specifically about Problem with a purchase or transfer. It was received by the CFPB on 2025-02-12T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Prepaid card) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.