Credit reporting or other personal consumer reports -- Problem with a company's investigation into an existing problem -- Complaint #12074093
Complaint Overview
Complaint ID: 12074093
Company: Maximus Federal Services, INC.
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Problem with a company's investigation into an existing problem
Sub-Issue: Their investigation did not fix an error on your report
State: Georgia
ZIP Code: 398XX
Date Received: 2025-02-12T12:00:00-05:00
Date Sent to Company: 2025-04-01T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Dates- XXXX Amount : XXXX XXXX XXXX XXXX XXXX XXXX, TX XXXX XXXX Subject : Dispute of Information Disclosure to XXXX XXXX and Request for Loan Discharge Due to FERPA Violation Dear Department of Education , I am writing to formally dispute the unauthorized disclosure of my student loan information to XXXX XXXX and/or his associated companies. I understand that my student loan data, including personally identifiable information, is protected under the Family Educational Rights and Privacy Act ( FERPA ). I have not provided consent for this information to be shared with XXXX XXXX or his entities, and I am deeply concerned about the potential misuse of my private data. I believe this unauthorized disclosure constitutes a clear violation of my rights under FERPA. The sensitive nature of the information contained within the student loan database, including but not limited to my Social Security number, financial records, and other personal details, necessitates the highest level of privacy protection. The apparent lack of a legitimate educational purpose for XXXX XXXX access to this data further underscores the severity of this breach. Given this serious violation of FERPA and the potential risks it poses to my privacy and financial security, I respectfully request the following actions : * Immediate Investigation : I request a thorough and transparent investigation into the circumstances surrounding the disclosure of my student loan information to XXXX XXXX and his associated companies. This investigation should include a full accounting of who authorized the release of this data, the legal basis cited for the disclosure, and the specific purposes for which the data is being used. * Cessation of Data Sharing : I demand that the Department of Education immediately cease any further sharing of my student loan information with XXXX XXXX or any other unauthorized third party. * Loan Discharge : Due to the significant breach of my privacy rights and the Departments failure to adequately protect my sensitive information, I request a full discharge of my student loan obligations. I believe that the violation of FERPA has fundamentally compromised the trust between myself and the Department regarding the management of my student loans, and that a loan discharge is the appropriate remedy for this breach. * Notification of Findings : I request to be notified in writing of the findings of your investigation and the actions taken in response to my complaint. I expect a prompt and comprehensive response to this matter. I am available to provide any further information or documentation that may be necessary to support my claim. Sincerely, XXXX XXXX
Frequently Asked Questions
What is Complaint #12074093 about?
Complaint #12074093 was filed against Maximus Federal Services, INC. regarding Credit reporting or other personal consumer reports specifically about Problem with a company's investigation into an existing problem. It was received by the CFPB on 2025-02-12T12:00:00-05:00.
How did Maximus Federal Services, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Maximus Federal Services, INC.?
Yes, visit the Maximus Federal Services, INC. company profile at readthecomplaint.com/company/maximus-federal-services-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.