Student loan -- Struggling to repay your loan -- Complaint #12068376
Complaint Overview
Complaint ID: 12068376
Company: Maximus Federal Services, INC.
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Struggling to repay your loan
Sub-Issue: Problem with forgiveness, cancellation, or discharge
State: Oregon
ZIP Code: 972XX
Date Received: 2025-02-11T12:00:00-05:00
Date Sent to Company: 2025-03-06T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I submitted a XXXX XXXX to Repayment application for my student loans over XXXX months ago because my school, XXXX XXXX school of cosmetology, was disorganized, lacked proper teachers, and failed to provide an education that prepared me for the workforce. Despite this, Ive been waiting for XXXX months and my application is still in review. I was told that the process would take [ expected time frame ], but it has far exceeded that. Recently, I received a notice from my loan servicer stating that I am required to make a payment by XX/XX/2025. Since my application is still under review, I believe that my loans should be in forbearance or paused, as they are typically during the XXXX XXXX process. I contacted my loan servicer on months ago but they have not yet resolved the issue or provided clarity on why I am being told to make a payment. I am requesting that my loan servicer stop requiring payments while my XXXX XXXX application is pending and that they place my loans in forbearance until a decision is made.
Frequently Asked Questions
What is Complaint #12068376 about?
Complaint #12068376 was filed against Maximus Federal Services, INC. regarding Student loan specifically about Struggling to repay your loan. It was received by the CFPB on 2025-02-11T12:00:00-05:00.
How did Maximus Federal Services, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Maximus Federal Services, INC.?
Yes, visit the Maximus Federal Services, INC. company profile at readthecomplaint.com/company/maximus-federal-services-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.