Credit card -- Problem with a purchase shown on your statement -- Complaint #12063156
Complaint Overview
Complaint ID: 12063156
Company: Goldman Sachs Bank USA
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Iowa
ZIP Code: 50315
Date Received: 2025-02-11T12:00:00-05:00
Date Sent to Company: 2025-02-11T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Apple Watch was stolen by my wife 's underage brother while he was taking care of me after having XXXX XXXX XXXXXXXX. He is a XXXX XXXX and took advantage of me being passed out on pain meds over XXXX hrs. He proceed to run up to {$4000.00} plus in purchases and used my apple watch to verify the charges. The watch was then used to purchase fast food and other stuff. When I finally saw the charges on my apple card I notified Goldman Sachs and filed a police.report with the XXXX XXXX Police Department over the charges and the stolen watch. I sent all revelent documents from the police and the merchants over to Goldman Sachs Apple Card. The investigation into the gambling charges are still pending under review just under 60 days into the investigation while the lesser charges from Fastfood etc have been ruled in my favor and closed out. I am worried that Apple Card/Goldman Sachs is going to put the gambling charges on me since they are extremely high dollar amounts. Apple failed to provide me resolution docs that some purchases were found in my favor and closed and that other charges are still under review.
Frequently Asked Questions
What is Complaint #12063156 about?
Complaint #12063156 was filed against Goldman Sachs Bank USA regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2025-02-11T12:00:00-05:00.
How did Goldman Sachs Bank USA respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Goldman Sachs Bank USA?
Yes, visit the Goldman Sachs Bank USA company profile at readthecomplaint.com/company/goldman-sachs-bank-usa to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.